Delete your account

In the mobile app

1. Open Then What? on the profile you want to delete. You can delete a guest profile without signing in.
2. Open Account.
3. Select Delete now, or Schedule for seven days.
4. Read the deletion summary and confirm the request.

What happens next

Delete now starts deletion as soon as the request can be processed; it cannot be cancelled after completion. If you choose Schedule for seven days, a seven-day grace period begins when you confirm. During that period, the Account screen shows the scheduled deletion date and lets you cancel. Signing in again does not cancel a pending request automatically.

Account deletion does not cancel or refund Apple App Store or Google Play subscriptions. Store billing can continue until you cancel with the store. Manage your subscription before deletion if you do not want it to renew: Manage Apple subscriptions or Manage Google Play subscriptions.

When deletion completes, we disable sign-in credentials and installations, remove push tokens and app-scoped device-identity values, stop followed-series messages, and erase saved progress and specified account identifiers. You lose access to entitlements associated with the deleted account.

If this device still holds its original sign-in proof, the app can obtain a dated completion confirmation from the server while that proof is valid. This is not a permanent notice. If the proof is missing or expired, the app may not be able to show the date again; contact support if you need confirmation.

Information we retain

We retain some security, financial, and operational records where needed for fraud prevention, accounting, dispute handling, and legal obligations. These can include purchase amounts and transaction identifiers. Pseudonymous installation and acquisition records are also retained for attribution integrity, security, fraud prevention, and audit history. They remain linked to a disabled installation and tombstoned viewer record, but the deletion process removes the account email, push token, reusable login credentials, owned raw store payloads, and stored AppsFlyer identifier. These retained records are not available as an active account and are not used to resume messaging or sign-in.

Some event details outside the account-deletion scrub may remain. Deletion does not itself erase records already held by Apple, Google, Stripe, or other service providers. Application logs and backups are outside this account-deletion process and may retain information. Their retention periods and separate deletion procedures are not yet verified.

Cannot access the app?

Email [email protected] and ask for account deletion. If you linked an email, write from that address. We may need to verify that you control the account before acting on the request.

A guest profile may not be identifiable from email alone. Explain that you used a guest profile when you contact support.